Terms and Conditions
Our website is owned and operated by Perfectlinens.com, Inc., a company incorporated in Delaware and whose registered address is 484 West 43rd Street, Suite 42-S, New York, NY 10036 (Perfectlinens.com). This is the user agreement that governs your use of this website and the provision of the services we provide you. Please the take time to read these terms because they are binding on you and it is important for both of us that you understand our contractual relationship relating to your use of our website and to the services we provide you. You will be asked to check a box that states you’ve agreed to our terms and conditions on the checkout page.
Description of Products
Products available for purchase are described on this website, within each of their specific product pages, as accurately as possible. While sometimes difficult to represent every characteristic of the products via photography, we always do our best to capture and describe our offerings as accurately as possible through photos and information provided by designers, suppliers and manufacturers.
We maintain a policy of continuous product development so we can provide you with what we consider the best assortment, and thus reserve the right to amend the specifications of products, their prices, packaging and any service associated at any time -- without prior notice. Before ordering, we thus invite you to have a close look at product descriptions and attributes; we engage in extensive and dutiful research with our vendors to provide you the best offer in the market but every product is different and you have to make it yours.
We do our best efforts to provide you with the best product images and descriptions, but unfortunately cannot guarantee that colors and details in website images are 100% accurate representations of the product. Every computer monitor is different, and most aren't color calibrated correctly and regularly to display accurate color depictions. This means that the color displayed on your screen will not be 100% accurate and in some cases might be several shades away from the actual color.
The products displayed on our website are backed by existing inventory except for custom-made items which are clearly identified on the product page. If an order is delayed or is unable to be fulfilled by the factory for any reason (manufacturing process trouble, quality control issues, or other quality or manufacturing issues), we do our best to notify you. Should our selected vendor decide they are unable to deliver a specific product, we will remove it as fast as possible from our website. If you have placed an order for that product, an identical product or one of superior quality will substitute your item. If an alternative is not available, you will be notified by email, your order will be cancelled, and you will be reimbursed in full.
All prices are expressed in US dollars ($) and are payable in US dollars ($), plus any applicable taxes. These do not include any delivery costs in the US or possible special or extra charges. These additional costs and charges will be added to your order upon checkout and will appear in your order confirmation page before you are asked to make payment.
Comparable prices for each specific product, when indicated, refer to market prices benchmarked for identical or comparable items. They always depend on the accuracy of product descriptions, including manufacturer numbers that are used across the website retail community, retailing location and other issues.
In the event that a Perfectlinens.com product is listed at an incorrect price due to a typographical error or an error in pricing received from our suppliers, we may refuse or cancel any orders(s) purchased under the incorrect price. If we already confirmed your order and charged your credit card, we will email you a cancellation notice and issue a credit to your credit card.
Should you have any questions or comments, please do not hesitate to contact us.
Purchase of Products
Your order represents an offer to purchase a product on your behalf, which is signaled as accepted by us once we have sent you an email order confirmation. Any products on the same order that we have not confirmed in an order confirmation email do not form part of that contract. Orders are placed and received exclusively via the Internet and processed by Perfectlinens.com, Inc.
All information requested on the checkout page must be filled in precisely and accurately. Up-to-date mobile telephone numbers and e-mail addresses are absolutely necessary to ensure successful delivery of your order. We will not be responsible for missed delivery because of an incorrect delivery address or an inaccurate phone number. All additional charges or costs due to delivery complications or missed delivery will be added to your order invoice.
The sale will be submitted for processing as soon as you click on the “Place Order” button. You will then receive an email from us confirming the sale, availability of the product, and expected average delivery date.
Your debit or credit card is charged for the whole amount of the order when your shipment leaves our warehouse. If your order includes multiple items shipped from separate warehouses, your card will be separately charged the amount of the item when each is shipped. You are not charged an additional fee when we divide an order into multiple shipments.
A valid credit card and required personal account information are needed for payment. All orders are paid only through PayPal or by credit cards issued by companies listed on the checkout page. Please see our Security Measures for further information.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or by reason of suspending any transaction after processing has begun.
We deliver to anywhere in the United States. While we do not currently deliver to Canada or countries outside the United States, we are looking into it. If you'd like to know when we start shipping to other countries, sign up to our newsletter and we'll keep you posted. Our parcel carriers deliver only to actual street addresses and we do not deliver to Post Office boxes or APO/FPO addresses. Additional delivery charges may be added to the order for Alaska and Hawaii or remote or difficult to access locations that require special attention. The checkout page will show the precise charges for your zip or postal code.
Delivery lead time may vary depending on the products ordered. You can expect delivery within 7 to 8 days on average, depending on the quantity of orders and the distance of our shipping warehouse to your location. This is only an average estimation, and some deliveries can take longer or alternatively be delivered much faster. All delivery estimates given at the time when we confirm your order are subject to change. In any case, we will do our best to contact you and advise you of all changes. Perfectlinens.com also provides a live tracking web tool that enables you to track your order progress. We try our best to make this tracking tool as accurate as possible with the information we have in hand.
We ship only unopened items – but a lot can happen before your shipment lands on your doorstep. Please open and check your order the day of receiving it and inform us of any transit damage problems immediately. It is your right and responsibility to check that your delivered products have arrived in perfect condition, before signing the delivery receipt from the parcel carrier.
If the delivered item is damaged in transit, set up a refund or replacement via email us as soon as possible to arrange a refund or replacement. Perfectlinens.com must be notified of damages within 24 hours of delivery. We will ask you to send us a photo of the damage for our records and to assist us in taking appropriate action. Our Customer Care team will assess the damage and, once approved, will arrange for the item to be picked up at our expense and either give you a full refund or process a replacement for you. We will require you to return the item with care, as it might be necessary for us to file a claim with the parcel carrier or return it to the manufacturer.
Our LOVE IT Guarantee (Return Policy)
Within 45 days of receipt, you may return sheets you have opened, used and washed if you are not satisfied with your purchase for any reason. If you wish to return your order, contact our CPR (Convenient Parcel Return) department by email or telephone (800) 399-3643 #4 during normal business hours.
We will email you a pre-paid return shipping label, arrange for the item to be picked up at our expense and give you a full refund. You must have our return authorization number to receive your refund.
The LOVE IT Guarantee is limited to one (1) sheet set per person at a time.
You have a duty to care for the product during the cancellation period, which includes it being sent back in a quality carton in order to avoid any damage during return transport.
Track your order
We understand you’re eager to receive your shipment and our live tracking system lets you see exactly where your precious cargo is on the order line, or on the highway… on its way to you.
You can also log into your own account after you’ve placed an order and select “Track My Order”, where you’ll see the items you’ve purchased recently. Select an item and we'll take you to a live tracking page that will tell you exactly where it is.
If you have not received confirmation of your order for a while, don't worry as some products take a little longer to process. If you want to know more, just get in touch with us and we'll be happy to help.
General Terms relating to website use
The following terms apply to your general use of our website:
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us. You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack, a distributed denial-of service attack or other such attacks. By breaching this provision, you may be in commission of a criminal offense. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
Commentary and other materials posted on our website are not intended to amount to definitive advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
To the extent permitted by law, we, other members of our group of companies, our licensors and other third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
- This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, all of which have separate privacy and data collection practices, and accept no responsibility or liability for them or for any loss or damage that may arise from your use of them. Links do not imply that Perfectlinens.com sponsors, endorses, is affiliated or associated with, or has been legally authorized to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted material displayed on or accessible through third party links.
Perfectlinens.com seeks to protect the integrity of its site and the links placed upon it. We need (and appreciate) any feedback not only on Perfectlinens.com’s own site but also for sites to which it links -- including if a specific link does not work. If you have any concerns regarding a third party link, please contact the site administrator providing that link.
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page unless we have made specific arrangements with you otherwise. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our content standards.
If you wish to make any use of material on our website other than that set out above, please contact us.
And now a word from our lawyers:
DISCLAIMER: THIS SITE AND THE MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, PERFECTLINENS.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. PERFECTLINENS.COM DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
PERFECTLINENS.COM DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE OR THE CONTENT OF ANY SITE OR EXTERNAL SITES IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.
LIMITATION OF LIABILITY: IN NO EVENT SHALL PERFECTLINENS.COM BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR LOSS OF PROFITS, PROPERTY, WASTED EXPENDITURE OR ANY OTHER DAMAGES WHATSOEVER, EVEN IF PERFECTLINENS.COM HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
INDEMNIFICATION: You agree to indemnify, defend, and hold harmless Perfectlinens.com, its officers, directors, employees, agents, licensors and vendors (collectively the "Provider") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct), by you or any other person accessing the Site using your Internet account.
APPLICABLE LAWS: Your use of this Site shall be governed in all respects by the laws of the state of New York, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Site (including but not limited to the purchase of Perfectlinens.com products) shall be in the state or federal courts located in New York, New York. Any cause of action or claim you may have with respect to the Site (including but not limited to the purchase of Perfectlinens.com products) must be commenced within one (1) year after the claim or cause of action arises. Perfectlinens.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Perfectlinens.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Perfectlinens.com makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access this Site from locations outside New York do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the materials in violation of U.S. export laws and regulations. Any claim relating to the materials shall be governed by the internal substantive laws of the State of New York.
ARBITRATION: By using this Site, you agree that Perfectlinens.com, at its sole discretion, may require you to submit any disputes arising from the use of this Site, or these Terms and Conditions concerning or, including disputes arising from or concerning their interpretation, violation, nullity, invalidity, non-performance or termination, as well as disputes about filling gaps in this contract or its adaptation to newly arisen circumstances, to final and binding arbitration under the International Rules of Arbitration of the American Arbitration Association, by one or more arbitrators appointed in accordance with the said Rules. Notwithstanding these rules, however, such proceeding shall be governed by the laws of the state as set forth in the previous section. Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator(s) shall have no authority to award punitive, consequential or other damages not measured by the prevailing party's actual damages in any arbitration initiated under this section, except as may be required by statute.
COPYRIGHTS AND TRADEMARKS: The entire content included in this Site, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work under the United States and other copyright laws, and is the property of Perfectlinens.com. The collective work includes works that are licensed to Perfectlinens.com. All trademarks, service marks, and trade names (collectively the "Marks") are trademarks or registered trademarks of and are proprietary to Perfectlinens.com, or other respective owners that have granted Perfectlinens.com the right and license to use such Marks.
GENERAL: We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these website terms at any time without further notice. If we do this, we will highlight with yellow outline those terms we have changed and indicate at the bottom of this page the date these terms were last revised. It is your responsibility to regularly check the website to determine if there have been changes to these website terms and to review such changes. Your continued use of the website after any such changes constitutes your acceptance of the new website terms.
Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.